Online Order Returns for Exchange: If your request for an exchange is approved, we will work with you to process the exchange and price difference. Depending on where you live, the time it may take for your exchanged product to reach you may vary. This can take up to 15 business days to fully process. Online Order Returns for Refund: If your request for a return is approved, we will process a refund, less the shipping costs, with a credit automatically applied to your original method of payment. We can’t guarantee that we will receive your returned item. Shipping costs are non-refundable unless there is an error that falls under the responsibility of Crossroads Collective. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying the shipping costs to return your item.
If an item is shipped back to us without prior approval, we will inspect the item and send an email notifying you of the approval or rejection of your return. Please submit a request to return items for a refund or exchange by coming in, contacting us or calling 33. Items purchased online may be returned in store or shipped with a return approval. Shipping costs are non-refundable unless there is an error that falls under the responsibility of Crossroads Collective. Several items cannot be returned, including but not limited to seasonal items, gift cards, monthly magazines, lotions, soaps, cologne, perfume, antiques, digital products for download, among others. Store credit may be offered in certain situations. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Items cannot be returned if used, opened, damaged, without original packaging or without a receipt.
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Items cannot be returned if purchased on sale. Items cannot be returned if purchased at full price but on sale at the time of return. Items bought as a Christmas gift can be returned through January 15th. Returns for refund or exchange of unused, full priced and non-seasonal items are accepted within 30 days of purchase with original packaging and receipt. Our Return Policy for Refunds or Exchanges Yes, we do accept returns in store for items purchased online! Lafayette, LA 70503, across from Ochsner Lafayette General and in the same shopping center as Hub City Diner.įor information about our shipping options, please visit our shipping page here. We are located in Lafayette's Oil Center at 1416 S. Monday - Friday before 12pm may be available the same day. Monday - Thursday will be available the following day.įriday - Sunday will typically be available on Monday. Order online & pick up at Crossroads Collective! We will communicate with you through email, text message, and/or phone call, depending on the contact information you entered at checkout, as soon as your order is ready for pick up at Crossroads Collective! Ordering deadlines vary for shipping options. All shipping rates are calculated at checkout. We offer 4-6 day standard shipping, two-day and next-day expedited shipping at regular industry shipping rates, depending on the carrier. For the most up-to-date information, please visit Standard and Expedited Shipping Due to the Coronavirus Pandemic, UPS has suspended their UPS Small Package Service Guarantee for all shipments to any destination, at all service levels. Please allow between 1-3 business days for order processing, prior to shipping.
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